Frequently asked questions

One piece. We build single custom characters routinely — it is most of our order book. Per-unit pricing improves noticeably from six pieces and again from twenty, but there is no minimum that stops you ordering one.

Most single custom characters fall between USD 400 and USD 1,200 ex-works, depending on size, construction, fur quality, the number of separate garments and whether the design needs unusual structure. Inflatable builds and large character sets sit above that. We quote a firm price from artwork rather than a range, usually within 12 working hours.

22 to 30 days from artwork approval for a standard single character, 14 to 18 days for a rush order subject to capacity, and 30 to 40 days for a set of three to six. Repeat orders from archived patterns run 12 to 18 days. Shipping is on top: 3-7 days by express courier, 25-45 days by sea.

Yes. A hand drawing, a photo of an old costume or even a clear written description is enough for us to quote and to produce a digital proof. Our designers redraw the character properly as part of the process; you approve that drawing before anything is built.

Yes, twice as standard. You approve a digital proof before we cut anything, and photographs of the sculpted foam head from five angles before the fur goes on. Before packing we film a walk test with a member of our team wearing the costume, and send you that video.

Send us the performer's height, chest measurement and shoe size. If the costume will be shared — a school or a rental fleet — tell us the height range instead and we will build an adjustable harness and leg length, typically covering 155 cm to 185 cm.

Every head ships with two or three 12 V fans and a rechargeable battery pack, mesh vision panels and a moisture-wicking removable lining. In a temperate climate a plush build is comfortable for 45 to 60 minutes per session; an inflatable build extends that to 60 to 90 minutes. In heat and humidity, plan shorter shifts and add a cooling vest.

Yes. We sign an NDA before you transfer artwork, store project assets on access-controlled systems, and we do not publish photographs of client work without written permission. Patterns and moulds are archived under your project code for your reorders only.

Typically 50% deposit to start production and 50% against the pre-shipment photographs and walk-test video. We accept bank transfer (T/T), and PayPal or credit card for smaller orders. Volume and repeat customers can discuss other terms.

Tell us within seven days with photographs. Manufacturing faults are remade or repaired at our cost, including return freight where a return is genuinely needed. Because we film and photograph every costume before packing, it is usually straightforward to establish whether an issue is a production fault or transit damage.

We match to Pantone references or to a physical swatch you post to us, and we record the dye lot so future orders match this one. Be aware that plush fibre does not hit a Pantone chip as precisely as flat printed fabric — we will send you a photograph of the actual fur against your reference before proceeding.

We ship to more than 60 countries by express courier, air freight and sea freight, and can quote DDP with duties included to most destinations. Tell us the destination city and we will give you a landed cost and a transit time with the quotation.